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HP Recommended
HP Laptop - 15s-gr0006au
Microsoft Windows 11

HP - USB - 12/10/2018 12:00:00 AM - 49.0.4411.18331 installation errors occured

1 REPLY 1
HP Recommended

Hi @Mantueee49 

 

It is a fake Microsoft driver is not for your laptop, this is because you may have installed an old HP printer or have had it installed and did not remove the drivers.

 

You can also hide the update by following the steps in this link

How to Hide (and Show) Updates on Windows 11 and 10

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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