HP - USB - 12/10/2018 12:00:00 AM - 49.0.4411.18331

[Jozef32]

HP - USB - 12/10/2018 12:00:00 AM - 49.0.4411.18331 -  windows just has written me that there is an error with installing update. Currently I have an issue with USB ports - when plug in any USB and want to upload any file - system run an error and start to restart.

[Hawks_Eye]

Hi @Jozef32 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're dealing with two issues: the error with the HP USB update and the USB port causing system restarts.

Let’s tackle both step by step:

Issue 1: HP USB Update Error

Hide the Update:

• Download and run the Microsoft Hide Windows Update utility.
• Use the tool to hide the problematic HP USB update so it no longer attempts to install.

Manually Install Drivers:

• Visit the HP Support website and search for your laptop model.
• Download and install the latest USB drivers manually.

Run Windows Troubleshooter:

• Go to Control Panel > Troubleshooting > System and Security > Fix problems with Windows Update.
• Follow the on-screen instructions to resolve update-related issues.

Issue 2: USB Port Causing Restarts

Disable USB Selective Suspend:

• Press Windows + R, type control.exe powercfg.cpl,,3, and hit Enter.
• Expand USB Settings > USB Selective Suspend Setting.
• Set it to Disabled.

Reinstall USB Controllers:

• Open Device Manager (search for it in the Start menu).
• Expand Universal Serial Bus controllers.
• Right-click each USB controller and select Uninstall device.
• Restart your computer to reinstall the controllers automatically.

Check for Hardware Changes:

• In Device Manager, click Action > Scan for hardware changes to detect and fix USB-related issues.

Update BIOS:

• Visit the HP Support website and check for BIOS updates for your laptop model.
• Follow the instructions to update the BIOS, as outdated firmware can cause USB issues.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye