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mhutch69
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Message 1 of 2
240
Flag Post

HP Updates - Trusted Platform Module Problem

‎05-14-2020 12:41 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

I just updated a bunch of HP Updates and NOW, My Microsoft Outlook will not send emails.  They go into my Outbox.

The ERROR for Microsoft is 80090016 and says a problem with Trusted Platform Module???

I go online and just decided to RE_LOAD the entire Microsoft 365 to try and fix.

All other attempts did not work.

Did anyone else run into this problem and if so, how did you fix?

1 REPLY 1
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praveen196
HP Support Agent
HP Support Agent
7,564 7,566 317 482
Message 2 of 2
Flag Post

‎05-24-2020 01:25 PM

HP Recommended

@mhutch69 Welcome to HP Community!

 

I understand that you are unable to open the Microsoft outlook.

 

Office 365, Microsoft has a tool you can download and run to solve the most common technical issues.

Download the link below, then run it.

Support and Recovery Assistant for Office 365

 

If the issue still persists, try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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