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dewbie
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HP assistant keeps notifying me of updates that do not concern my desktop only a notebook

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HP Pavillion desktop 570
Microsoft Windows 10 (32-bit)

HP support assistant keeps notifying me of updates that do not pertain to my desktop, so how or can I quit this from happening its annoying

 

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Dragon-Fur
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@dewbie

 

The latest version of the HP Support Assistant , once installed and you log into the interface, tends to show every HP computer, HP printer, and HP device that you have ever registered at HP.  It can be a bit much, especially if you have been an HP customer for a very long time.

 

There are ways to control when / if Automatic updates are applied, to mitigate the endless messages and to remove unwanted (perhaps no longer owned) devices from the "My Devices" tab.

 

HPSA - Shut off Automatic Updates and control the messages

 

Open the HPSA program

Open Settings (wheel)

 

To shut off the automatic updates:

Click " + More Options"

Select "Check for updates, but let me choose which updates to download and install"

OR

Select "Never check for updates"

 

The second choice is fine if your computer is older, if there are not usually HP software and drivers available for your machine, or if you just don't want anything to do with any of it.

 

Scroll down...

In Section: Choose how you would like to be notified

Check one or more of the boxes 

OR

Uncheck any or all of the boxes (to keep the software from bugging you)

 

Click Save to save your changes and exit the Settings menu

 

HPSA - Remove unwanted devices

 

  • Open the HPSA program
  • If you are not logged in, do so (Depending on how you have it set up, you might be able to use your HP forum login / password)
  • Click the last tab on the HPSA menu - this is likely your first name or the name you use to log in
  • Scroll down
  • View the "My products" list
  • If there is something (a computer or other device) on the list you wish to remove, Click Edit this device
  • One of the "edit" choices should be "remove this device" (You can also add a Nickname to the device in "edit".)
  • If you make changes, click "Save" to save those changes and exit the edit menu

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
Dragon-Fur
Level 16
Level 16
31,987 31,692 2,913 10,659
Message 2 of 4
Flag Post
HP Recommended

@dewbie

 

The latest version of the HP Support Assistant , once installed and you log into the interface, tends to show every HP computer, HP printer, and HP device that you have ever registered at HP.  It can be a bit much, especially if you have been an HP customer for a very long time.

 

There are ways to control when / if Automatic updates are applied, to mitigate the endless messages and to remove unwanted (perhaps no longer owned) devices from the "My Devices" tab.

 

HPSA - Shut off Automatic Updates and control the messages

 

Open the HPSA program

Open Settings (wheel)

 

To shut off the automatic updates:

Click " + More Options"

Select "Check for updates, but let me choose which updates to download and install"

OR

Select "Never check for updates"

 

The second choice is fine if your computer is older, if there are not usually HP software and drivers available for your machine, or if you just don't want anything to do with any of it.

 

Scroll down...

In Section: Choose how you would like to be notified

Check one or more of the boxes 

OR

Uncheck any or all of the boxes (to keep the software from bugging you)

 

Click Save to save your changes and exit the Settings menu

 

HPSA - Remove unwanted devices

 

  • Open the HPSA program
  • If you are not logged in, do so (Depending on how you have it set up, you might be able to use your HP forum login / password)
  • Click the last tab on the HPSA menu - this is likely your first name or the name you use to log in
  • Scroll down
  • View the "My products" list
  • If there is something (a computer or other device) on the list you wish to remove, Click Edit this device
  • One of the "edit" choices should be "remove this device" (You can also add a Nickname to the device in "edit".)
  • If you make changes, click "Save" to save those changes and exit the edit menu

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

View solution in original post

dewbie
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Thank you Dragon-Fur! 

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Dragon-Fur
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31,987 31,692 2,913 10,659
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@dewbie

 

You are most welcome.

 

Happy Computing!

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Dragon-Fur

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