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emma22
Level 5
296 218 3 40
Message 1 of 3
272
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HP, computer care pack registration problems

HP Recommended
Pavilion 590-p0099
Microsoft Windows 10 (64-bit)

HP care pack registration in Canada, anyone else had a problem registering purchased care packs?. I have spent a total of 8 hours over two days both on the phone and online trying to register my 3 year care pack, getting switched to the U.S side and in Canada only Spanish speaking on the English side.

Now even though I purchased my desktop and care pack from HP Canada I have had to email everything to [Private information removed].

 

Had to use web mail as the installed software would not let me attach and send the files ???

2 REPLIES 2
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@emma22

Don't worry as I'll be glad to help,  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

emma22
Author
Level 5
296 218 3 40
Message 3 of 3
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HP Recommended

thank you. An agent had the nerve to tell me to purchase smart friend yesterday.

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