• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎08-19-2026 07:11 AM

HP Recommended

I want talk to support team

Category:
Reply
1 REPLY 1

‎08-21-2026 02:43 AM

HP Recommended

Hi  @manas1234 
 
Welcome to the HP Support Community!

Thank you for reaching out. I understand how it can feel when your HP keyboard and mouse are not working, Don't worry I'll be glad to help you troubleshoot this and determine whether the issue is related to hardware or software.

To better understand the problem, could you please provide the following details?

  • What is the model number of your HP computer/laptop and the HP keyboard/mouse (if external)?
  • Are both the keyboard and mouse not working, or is only one of them affected?
  • Are they wired or wireless devices?
  • If the devices are wireless, have you tried replacing the batteries or reconnecting the USB receiver?

We'll be happy to help you isolate the issue and determine whether it is related to software, drivers, settings, or a hardware problem. Once we have the above information, we can provide the most appropriate steps to get your keyboard and mouse working again.

 

I hope this helps. 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->