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‎08-19-2026 07:11 AM

HP Recommended

I want talk to support team

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1 REPLY 1

‎08-21-2026 02:43 AM

HP Recommended

Hi  @manas1234 
 
Welcome to the HP Support Community!

Thank you for reaching out. I understand how it can feel when your HP keyboard and mouse are not working, Don't worry I'll be glad to help you troubleshoot this and determine whether the issue is related to hardware or software.

To better understand the problem, could you please provide the following details?

  • What is the model number of your HP computer/laptop and the HP keyboard/mouse (if external)?
  • Are both the keyboard and mouse not working, or is only one of them affected?
  • Are they wired or wireless devices?
  • If the devices are wireless, have you tried replacing the batteries or reconnecting the USB receiver?

We'll be happy to help you isolate the issue and determine whether it is related to software, drivers, settings, or a hardware problem. Once we have the above information, we can provide the most appropriate steps to get your keyboard and mouse working again.

 

I hope this helps. 

I'm an HP Employee.


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