HP pro 3500 series MT without drivers

[MauriB]

The italian subsidiary of my american company close the activity in Italy, I purchase my desktop pc but for safety reason IT dept delete all the data from the hard disk. I have my win7 install disk with product key number, but trying to run the win7 disk the monitor remain blind and I discover that also the drivers were deleted. I have serial and product nos. of the desktop, please help in how to proceed in order to install the relevant drivers.

Tks, m

[iomare]

Hi,

When you turn on the PC do you see the Bios post on the screen? If you do not see the Bios then there is something wrong with either the computer or the connection to the monitor. Does the PC have a video card? Is the monitor attached correctly and does it work on different PC?

Does the CD boot and start installing. You have to maybe change boot order in Bios to be able to boot from disk.

Here is where you can get all the drivers for your PC. Make sure to choose 32 or 64 bit:

https://support.hp.com/it-it/drivers/selfservice/hp-pro-3500-microtower-pc/5270849

Let me know,

David

Italy

[MauriB]

Thanks a lot David,

connection monitor and pc was wrong; I connect the monitor to video card and not like before to the port with video-icona. I see the Bios post and I install win7prof from CD but I receive a message, the system require the installation of drivers for lan card, means that it's not recognised by win7?

I follows the adress you give me where I can find all the drivers for my pc...  but...  (sorry for the question..) How do I choose the right one? The system I install is 32bit.

Thanks for your patience...

m

[iomare]

Hi,

This is the Lan driver for your system:

https://support.hp.com/it-it/drivers/selfservice/swdetails/hp-pro-3500-microtower-pc/5270849/swItemI...

Yes I see there are many other  drivers for network (Wifi) for your PC. What we need to do is go to device manager (gestione dispositivi) and find the device which is missing drivers.

So press the    WindowsKey + R    and type     devmgmt.msc

There should be a yellow triangle near the device which needs drivers or look in network adapters (schede di rete) . Right-click on device and click on properties. Now go to tab details (dettagli) and click on the curtain tab and choose Id hardware

Post the result here so that we can see what the device is.

Example: 

PCI\VEN_1969&DEV_1062&SUBSYS_028D1025&REV_C0
PCI\VEN_1969&DEV_1062&SUBSYS_028D1025
PCI\VEN_1969&DEV_1062&CC_020000
PCI\VEN_1969&DEV_1062&CC_0200

For the other drivers you can go to the link I posted in last message and choose your operating system and install any missing drivers.

You should also be able to connect the monitor to the video card. Make sure that the video card is turned on in Bios.

Hope it helps,

David

[MauriB]

Hi David,

these are the three devices in need of drivers...

thanks

m

[iomare]

Hi,

It takes a while for photos to become visible on this forum, so I will answer once I have seen the fotos.

David

[iomare · Accepted solution]

Hi,

The first one is the Realtek ethernet control driver:

https://support.hp.com/it-it/drivers/selfservice/swdetails/hp-pro-3500-microtower-pc/5270849/swItemI...

The second and third should be the Intel Chipset drivers:

https://support.hp.com/it-it/drivers/selfservice/swdetails/hp-pro-3500-microtower-pc/5270849/swItemI...

Also install the graphics driver:

https://support.hp.com/it-it/drivers/selfservice/swdetails/hp-pro-3500-microtower-pc/5270849/swItemI...

the usb3.0 drivers:

https://support.hp.com/it-it/drivers/selfservice/swdetails/hp-pro-3500-microtower-pc/5270849/swItemI...

the audio driver:

https://support.hp.com/it-it/drivers/selfservice/swdetails/hp-pro-3500-microtower-pc/5270849/swItemI...

After installing the audio and graphic drivers (especially graphic) right-click on the device in device manager (gestione dispositivi) under graphic adapters (schede video) and click on update the software and then choose to search online.

Hope it helps,

David

Let me know if you need any further help

[MauriB]

David... just to say thank you  very very much.. My new pc it's perfect. 

[iomare]

Your very welcome. 

Let me know if you need further help. 

All the best, 

David