HP support Assistant Registry values

[NEWT_haze]

Hey everyone,

I want to install HP support assistant (HPSA) on all future clients, using our custom image  (clients run win 11).  However, every time they open it they get the "Welcome to HP...", "do you want to share data" and "Pin to taskbar". I know that we can disable some of these in the program settings and even on these popups, but as I want to deploy the program in our Images, it would be nice to have these disabled from the start. Might be that I just need to disable these on the custom image before deployment.

I have tried using registry editor to set up new keys, and even tried disabling and enabling options in HPSA, and rebooting and checking the registry for new enties. With no luck, unfortunately.

Any ideas?

[Max3Aj]

@NEWT_haze, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
We see you're trying to preconfigure HP Support Assistant (HPSA) during imaging so that users don't get the first-run popups like:

• “Welcome to HP Support Assistant”
• “Share Data with HP?”
• “Pin to Taskbar?”

However, it is possible to control these more cleanly using registry keys — they’re just buried and not very well documented.
 

Here’s what’s known to work based on real-world deployments:

Registry keys to suppress HP Support Assistant first-run behavior:

[HKEY_LOCAL_MACHINE\SOFTWARE\HP\HP Support Assistant]
"FirstBoot"=dword:00000000
"WelcomeScreenCompleted"=dword:00000001
"ShareInfoConsentGiven"=dword:00000001
"PinToTaskbarPrompted"=dword:00000001
"OptInCompleted"=dword:00000001

What they do:

• FirstBoot=0 → Tells HPSA it's not the first time it's running.
• WelcomeScreenCompleted=1 → Skips the Welcome Screen.
• ShareInfoConsentGiven=1 → Pretends the user already agreed (or not) to Share Info.
• PinToTaskbarPrompted=1 → Disables the Pin-to-Taskbar prompt.
• OptInCompleted=1 → Skips HP Analytics or User Experience Program opt-in.

Practical steps for your image:

1. Install HP Support Assistant on your master image.
2. Open it once, manually complete or skip all prompts (or not — the reg keys will override).
3. Add the above registry entries before you capture your image.
4. Optionally, also disable HPSA auto-launch at startup if you want:
   • (Usually under Task Scheduler → "HP Support Assistant Quick Start" task → disable it.)

Bonus Tip:

• You might also want to disable HPSA updates checking, if you want tighter control later. Let me know if you want those registry settings too!

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support