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craustin1
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HP support assistant keeps crashing my chrome browser

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I was getting this message after doing some updates with the HP Support Assistant last night " HP Network Launcher has Crashed, click this balloon to reload the extension". I have uninstalled and re installed Chrome, and also uninstalled and re installed HP Support Assistant. I know it is related to the support assistant, as it was the only update I did in the last 24 hours. Also, when I try to use the virtual assistant, it will launch Chrome. If I then click on a new Chrome session, it works. If I exit that browser session with the virtual assistant, Chrome crashes every time, Please help.

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craustin1
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I was able to fix it by removing the HP assistant, the network launcher, and installing a previous version of Chrome. Thanks.

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Dragon-Fur
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@craustin1 

 

Suggest you remove the  HP Network Launcher extension from Chrome to start.

 

Next, try clearing all the cache / cookies in your Chrome browser.

 

Restart your computer and log in.

 

If all else fails, create a backup of your bookmarks and anything else that is "chrome-centric" - for example, Chrome Favorites (if there is such a thing).

and

Try removing (uninstalling) Chrome then installing a fresh copy.

and / or

From Google - What to do and how to do it

Fix Chrome if it crashes or won't open

 

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Dragon-Fur

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craustin1
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I was able to fix it by removing the HP assistant, the network launcher, and installing a previous version of Chrome. Thanks.

View solution in original post

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Dragon-Fur
Level 16
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32,034 31,739 2,921 10,666
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@craustin1 

 

Excellent.

 

I am glad it is fixed.

 

Happy Browsing!

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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