HP touchsmart 610 1230 uk pip software not working on win 10 64bit

[Neily123]

Just acquired . A HP 610 touchsmart 1230 uk. Restored to factory setting which is windows 7 64 bit. The Picture in Picture software seemed to work fine. Upgraded to windows 10 and now the software hangs so I can no longer use game mode. The remote control does not switch the video source as it did previously. Are there driver updates available to fix this ? Or do I have to restore back to windows 7 ? 

[Prométhée · Accepted solution]

Hi

https://support.hp.com/us-en/drivers/selfservice/hp-touchsmart-610-1200-desktop-pc-series/5146463/mo...

Did you update, or complete installation?
there is nothing for windows 10, only a few for windows 8
So try the windows 8 updates, but it might not pass
do the tests, right click, install as administrator ..
Otherwise, try to search the net
but if nothing can be done, reverting to windows 7 will probably be the solution

[Neily123]

I downloaded the driver for windows 8 64 bit and installed manually . It would not work with the ho assistant. However. 
The Pip app after a reboot worked fine. Installed the other drivers and had a few mixed results. But essentially my issue was resolved given your advise. 

so in summary 

I restored the pc using the hp restore and restored back to factory settings. Then installed windows 10 via an upgrade, pls note not a fresh install. 

manually installed the Picture in Picture app. Using manual option . Rebooted . Launched . Working now fine thanks . 

Neil 

[Prométhée]

thank you
I am delighted to have been able to help you so quickly