HP won't recognize my serial number

[jbubr59]

I own an HP OmniStudio X AIO Desktop.

I spent 45 minutes on the phone with three different people who couldn't solve the fact that my computer wasn't in the HP system that they just shipped to me. Help please. I asked them to just open a research ticket and they insisted on fumbling around trying to help me.

I also couldn't understand half of what was being said to me.

[A_Gayathri]

Hi @jbubr59,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OmniStudio X AIO Desktop being recognized in their system despite it being newly shipped. Here’s how you can address this issue:

1. Double-check the Serial Number

• Ensure that you’re providing the correct serial number.
• Locate the serial number on:
  • The original box or receipt.
  • A label on the back or bottom of the computer.
  • The HP Support Assistant app, if it’s installed.

2. Verify Your Registration

• If the device isn’t registered, visit the HP Product Registration page and manually register your product using the serial number and purchase details.
• If registration still fails, proceed with a support ticket.
  
  Refer to this document for steps to find the product details.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jbubr59]

I tried four times to login to comment on these solutions and HP would not let me. It took me four tries and almost 2 hours on the phone before HP figured out that my serial number is not in the system for several weeks if not months. If only that communication was readily available to the appropriate contacts, I wouldn't have wasted my time or your agents. I had confirmed the serial number through four different sources including HP's detection. 

not good

[A_Gayathri]

Hi @jbubr59 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

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