04-13-2017 06:52 AM
Does anyone know how to reinstall the HPDM agent, usually native to a thin client, that has had it removed?
I cannot use the HP Windows Embedded 7E image from HP that we can download for these clients, and the image that I have available for the t620 has had the HPDM Agent removed from the system; it's no longer in the control panel. I have attempted to grab the agent files from the current HPDM server located in the repository, and though it loads quite a few files and looks good to go, the HPDM Server still does not see the system.
Current Server is: HPDM 4.3 (will be upgrading to 4.7 once we're able to get this base system up and running)
I have no error logs to give, since I believe the issue with the client not reporting to HPDM is the fact that it no longer has an agent installed. Any help is greatly appreciated.
04-14-2017 08:31 AM
I found this in another post; posted by Chen_HPDM:
The agent files are in already in your DM Repository
- For WES 64 bit Agent, you can copy the agent file and double click it to install.
- For 32 bit Agent:
copy the update.exe and hpdmagent.exe to thin client manually
Create run.cmd file in the same folder as above with command of:
copy .\hpdmagent.exe c:\windows\temp
update c:\windows\xpeagent\hpdmagent.exe c:\windows\temp\hpdmagent.exe 0
net start hpdmagent
Even though this ran (mostly) it failed simply because the hpdmagent services was no longer on the thin client. I attempted to recreate the service, but that does not work, as the service fails to start.
Is this a way to run a "clean" install, or is this assuming that pieces of the original agent are still installed?
Any ideas how to complete a complete reinstall of an agent from scratch?