05-17-2020 06:03 AM
There are various questions on this around the boards. Bit daft that I have to start another really. Just endless repetition of the same thing, with the evidence scattered all over.
Anyway, as encouraged by the Support Assistant, I installed the HP Hardware Diagostics, but running it fails because it needs administrator privileges. The instruction is to right-click as usual. You can't do that of course, because you're not running it from a short-cut. Instead, you're running it from within the Support Assistant, whose rights it presumably inherits.
And the install didn't create a short-cut, so I can't run it independently. Nor is it even easy to find the thing, because it's in such an obscure, irrational place - an arcanely-named subfolder of program files -> windowsapps. I finally found it by triggering the above error window, looking up the process in Task Manager and viewing its properties.
But my administrator account doesn't have read privileges in that location, so I still can't right-click and run it... I mean, come on... I'll try uninstalling and installing somewhere more sensible, but I just accepted the defaults.
05-27-2020 03:49 PM
@IfIMust Thanks for sharing your concern with the HP Community,
here's what I'll need, so I may be able to provide an accurate solution:
What is the product number of your device? Use this link to find it: click here
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
Have you attempted a system restore?
Please reply with the details for further assistance.
Eager to help!
To thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
And Have a great day Ahead!
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
I am an HP Employee
05-28-2020 01:49 AM
Thank you for your interest, but my post points out both the problem and the solution. The problem is that the HP Support Assistant attempts to install HP Hardware Diagnostics to run from within the Support Assistant. However, the Assistant is running with normal user privileges, and running it that way makes it impossible to elevate the privileges. The issue is aggravated by installing the Diagnostics as an app, making it difficult to find and access the folder.
The solution is as I said, to ignore the Support Assistant and download and install the Diagnostics independently. With a bit of fiddling, I could then get a normal programme icon on which I could right-click to elevate the privileges. That is what I have done, and I have run the Diagnostics successfully.
But HP definitely did all you could to make that difficult 😉
05-29-2020 12:22 PM
@IfIMust I understand and I was hoping I could offer an alternate solution 😛 either way if you are satisfied with the one you've engineered, that's awesome too,
let me know if you need anything else and have a good day, ahead.
I am an HP Employee