• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-07-2020 05:31 AM - edited ‎11-07-2020 06:27 AM

HP Recommended
Product: Prodesk 400 mini
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have newly bought the Mini PC Prodesk 400 and the HPSA doesn't show updates or connect to the HP Servers, how can I solve that issue? I tried reinstalling HPSA to no prevail.

 

A screenshot since the upload function isn't working and I get only triangles: https://imgur.com/a/7udSFdF

 

 

7R4Rhd8

 

scr.jpg

2 REPLIES 2

‎11-10-2020 06:25 PM

HP Recommended

@Maru10 

Given the date of your post, I would have expected someone to respond to it before this -- but since that has not happened, I will take a shot at it ...

Do you know for a fact that the PC is connected to the Internet and has access?  If it was not connected or did not have access, you would see just this kind of problem.

 

Also, the servers do go down every now and then -- so since this has been three days now, you should try again.

 

And, can you connect to other locations on the Internet, or is the problem just with the HP servers?



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎11-11-2020 05:00 AM

HP Recommended

Hi, thanks for the response, I actually gave up on getting any.

 

Of course my PC was connected to the internet. There was a new windows update and after that the issue seems to have fixed itself, HPSA finds updates now.

 

Kind regards,

MARU10

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.