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Maru10
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Message 1 of 3
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HPSA Doesn't connect to HP servers for update

HP Recommended
Prodesk 400 mini
Microsoft Windows 10 (64-bit)

Hi,

I have newly bought the Mini PC Prodesk 400 and the HPSA doesn't show updates or connect to the HP Servers, how can I solve that issue? I tried reinstalling HPSA to no prevail.

 

A screenshot since the upload function isn't working and I get only triangles: https://imgur.com/a/7udSFdF

 

 

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2 REPLIES 2
WAWood
Level 16
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Message 2 of 3
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HP Recommended

@Maru10 

Given the date of your post, I would have expected someone to respond to it before this -- but since that has not happened, I will take a shot at it ...

Do you know for a fact that the PC is connected to the Internet and has access?  If it was not connected or did not have access, you would see just this kind of problem.

 

Also, the servers do go down every now and then -- so since this has been three days now, you should try again.

 

And, can you connect to other locations on the Internet, or is the problem just with the HP servers?

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Maru10
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Message 3 of 3
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Hi, thanks for the response, I actually gave up on getting any.

 

Of course my PC was connected to the internet. There was a new windows update and after that the issue seems to have fixed itself, HPSA finds updates now.

 

Kind regards,

MARU10

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