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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- HPSA INSTALL VERSION FAILURE
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11-28-2024 10:40 AM
I had HP Support Assistant (HPSA) installed on my fully updated Windows 11 Pro Desktop. After prompt to update to BIOS Version/Date AMI F.20, 7/17/2024 the HP Support Assistant is now missing and USB ports are no longer recognized.
Now what?! I downloaded HPSA 9 from official HP support site but it refuses to install. When i try to install HPSA v.9 annoying message appears: "This version of HP Support Assistant appears to be incompatible with your operating system. You can download a legacy version of HP Support Assistant on our website."
My OS is higher than Windows 10 RS4 so I can't understand what's the problem.
Edition Windows 11 Pro
Version 23H2
Installed on 10/23/2024
OS build 22631.4541
Experience Windows Feature Experience Pack 1000.22700.1055.0