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‎11-28-2024 10:40 AM

HP Recommended
Product: HP Pavilion All-in-One PC 27-ca1000a IDS Base Model
Operating System: Microsoft Windows 11

I had HP Support Assistant (HPSA) installed on my fully updated Windows 11 Pro Desktop.  After prompt to update to BIOS Version/Date AMI F.20, 7/17/2024 the HP Support Assistant is now missing and USB ports are no longer recognized. 

 

Now what?! I downloaded HPSA 9 from official HP support site but it refuses to install.  When i try to install HPSA v.9  annoying message appears: "This version of HP Support Assistant appears to be incompatible with your operating system. You can download a legacy version of HP Support Assistant on our website."

 

My OS is higher than Windows 10 RS4 so I can't understand what's the problem.

 

Edition Windows 11 Pro
Version 23H2
Installed on ‎10/‎23/‎2024
OS build 22631.4541
Experience Windows Feature Experience Pack 1000.22700.1055.0

 

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