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olliebollie
Level 1
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Message 1 of 2
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Solved!

HPSA

HP Recommended
HP 750-014nb
Microsoft Windows 8.1 (64-bit)

Hello dear forummembers,

 

I have HPSA installed but it was a stupid idea to delete my HP 750-014nb in my profile.  By no means I can add my machine again in my profile.  I uninstalled the HPSA and reinstalled it hoping to add my machine again. HPSA cannot find this machine to add.  How should I proceed now, if anyone can give me a hint to fix this I would be very gratefull.  Thank you very much.

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
32,026 31,731 2,919 10,665
Message 2 of 2
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HP Recommended

@olliebollie

 

Try / Consider

 

  • Remove (uninstall) the HPSA - remove also (when asked) the profile / personal data.
  • Install a fresh version of the program.
  • Check for any difference.
  • Read documents on How-to / Troubleshooting for more information.

 

Details

 

Control Panel > icon view > Programs and Features >

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

 

NOTE:

When / If asked whether you want to save any of the presets / personal HPSA information, respond to have any (personal) data associated with the program removed along with the HPSA software.

 

Download and Save

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.
  • After the software is installed:  Restart the computer and log in

 

Help for HPSA:

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

 

 

Reference

 

Device Homepage

Drivers / Software and BIOS, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP ENVY Desktop - 750-014nb (ENERGY STAR)

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
Dragon-Fur
Level 16
Level 16
32,026 31,731 2,919 10,665
Message 2 of 2
Flag Post
HP Recommended

@olliebollie

 

Try / Consider

 

  • Remove (uninstall) the HPSA - remove also (when asked) the profile / personal data.
  • Install a fresh version of the program.
  • Check for any difference.
  • Read documents on How-to / Troubleshooting for more information.

 

Details

 

Control Panel > icon view > Programs and Features >

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

 

NOTE:

When / If asked whether you want to save any of the presets / personal HPSA information, respond to have any (personal) data associated with the program removed along with the HPSA software.

 

Download and Save

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.
  • After the software is installed:  Restart the computer and log in

 

Help for HPSA:

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

 

 

Reference

 

Device Homepage

Drivers / Software and BIOS, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP ENVY Desktop - 750-014nb (ENERGY STAR)

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

View solution in original post

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