cancel
Showing results for 
Search instead for 
Did you mean: 
LasseSahl
New member
3 2 0 0
Message 1 of 6
342
Flag Post

Harddisk stopped working

HP Recommended
HP Envy 700
Microsoft Windows 10 (64-bit)

When i turn on the pc, it’s says the harddisk is not working. I have done everthing i Can to fix it, reset computer, running the pc to find the problem. Nothing is working.

anyone had the same problem and know what to do?

5 REPLIES 5
TheOldMan
Level 15
Level 15
10,834 10,830 1,008 3,051
Message 2 of 6
Flag Post
HP Recommended

In order to find what the message is implying, start tapping the Esc key and then startup the PC.  Keep tapping Esc until a popup menu appears.  Then pick diagnostics - F2 and let the routine run.  Report back with results


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

0 Kudos
LasseSahl
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

I did a run off the pc it’s say everthing it good, when i turn the pc it says it cant do a auto repair of the pc

0 Kudos
TheOldMan
Level 15
Level 15
10,834 10,830 1,008 3,051
Message 4 of 6
Flag Post
HP Recommended

If all units passed the diagnostics, then there is something amiss with the Windows 10 install.  You can make Windows 10 install media, with a working PC, from here:

https://www.microsoft.com/en-us/software-download/windows10

Scroll down to the "Using the tool to create installation media" and follow the directions.  Then take that new media and boot the problem PC with that.  Try a "Repair this PC" first, instead of "Install".  Then if the media cannot repair the install, you can use this new media to reinstall Windows 10.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

0 Kudos
LasseSahl
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

I downloaded it to the USB, how to i use it now?

0 Kudos
TheOldMan
Level 15
Level 15
10,834 10,830 1,008 3,051
Message 6 of 6
Flag Post
HP Recommended

Connect the newly made USB to a USB port on the PC that is having problems.  Then start the PC.  If it fails to start the Windows install, you will need to change the boot order so the USB is first device.  To do that, follow the directions I gave above for getting the popup menu and then pick  the Startup menu F10, then go to the boot settings and pick USB.

https://support.hp.com/us-en/document/c00364979

 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation