Help!

[Lizzie24x]

I uninstalled my printer, hoping to reinstall it to correct an issue.  The scanner is the only component showing now and I cannot reinstall the printer. 

[VikramTheGreat]

Hi @Lizzie24x,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're using the HP OfficeJet 8015e All-in-One Printer and only the scanner is showing after uninstalling the printer, likely, the full print driver package was not properly reinstalled or detected by Windows.

Step-by-Step Fix

1. Fully Uninstall All HP Software

• Go to Settings > Apps > Installed apps.
• Uninstall anything related to HP OfficeJet 8015e or HP Smart.
• Restart your computer.

2. Use HP’s Official Uninstaller Tool (Optional but Recommended)

• HP provides a cleanup utility to remove leftover files. You can find it on their support site or use the HP Print and Scan Doctor tool.

3. Download and Install the Latest Drivers

• Visit the official HP driver page for your printer: HP OfficeJet 8015e All-in-One Printer Software and Driver Downloads | HP® Support 
• Download HP Easy Start (recommended).
• Run the installer and follow the prompts to reinstall both printer and scanner components.

4. Use the HP Smart App for Setup

• Install the HP Smart app: HP Smart - Free download and install on Windows | Microsoft Store.
• Open the app and follow the setup instructions. It will detect your printer and install all necessary components.

5. Check Windows Settings

• Go to Settings > Bluetooth & devices > Printers & scanners.
• If the printer is listed as “Scanner only,” click Add device and let Windows search again.
• If it still doesn’t show, click Add manually and choose USB printer if connected via cable.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support