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‎09-29-2020 12:54 PM

HP Recommended
Product: HP TouchSmart
Operating System: Microsoft Windows 10 (64-bit)

I have an HP TouchSmart and would like to add an additional monitor. I go through the steps and it is not working. I have even disabled touchscreen, as I heard that might be the issue. 

3 REPLIES 3

‎10-02-2020 04:56 AM

HP Recommended

@CFarinelli

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎10-02-2020 03:12 PM

HP Recommended

Hello and thank you for helping!!

 

The product ID is: 00326-10000-00000-AA205

It is a : Desktop - P7KI1O3

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‎10-04-2020 05:12 AM

HP Recommended

@CFarinelli

 

Please follow the steps suggested in the article to find the correct product details.

 

Cheers!

The_Fossette
I am an HP Employee

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