How do I fix the HP PC Hardware Diagnostics Windows?

[Revi-Vice]

For whatever reason, when I close the HP PC Hardware Diagnostics Windows, it crashes and gives me this error code.

Source
HP PC Hardware Diagnostics Windows

Summary
Stopped working

Date
‎2022-‎02-‎07 6:02 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\WindowsApps\AD2F1837.HPPCHardwareDiagnosticsWindows_1.8.0.0_x64__v10z8vjag6ke6\HpHwDiag.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: HpHwDiag.exe
Problem Signature 02: 1.8.0.0
Problem Signature 03: 61675ca9
Problem Signature 04: Microsoft.Web.WebView2.Core
Problem Signature 05: 1.0.961.33
Problem Signature 06: 612893e6
Problem Signature 07: 10
Problem Signature 08: 0
Problem Signature 09: System.InvalidCastException
OS Version: 10.0.19044.2.0.0.768.101
Locale ID: 4105
Additional Information 1: 8637
Additional Information 2: 8637d431440397b88a6a551eab859575
Additional Information 3: 50ba
Additional Information 4: 50baa869faa0200739ed8cb7a693aa21

Extra information about the problem
Bucket ID: 46c6461090440131b1d1c03d8fb7223b (1284018739413983803)

Any idea what to do?

[itsmyname]

@Revi-Vice -- have you tried uninstalling the app, restarting Windows, and downloading & installing the newest version of the app?

[Revi-Vice]

I have.

[Prométhée]

hi

If you open the program with the option, run as administrator?

I currently have this  version 1.8.0.0 , under windows 11, and I don't have this problem.

https://support.hp.com/fr-fr/help/hp-pc-hardware-diagnostics

Sp135762.exe

this one @Revi-Vice  ?

[Revi-Vice]

Yeah, even with opening it as an admin, I still get the error:

Source
HP PC Hardware Diagnostics Windows

Summary
Stopped working

Date
‎2022-‎02-‎08 2:03 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\WindowsApps\AD2F1837.HPPCHardwareDiagnosticsWindows_1.8.0.0_x64__v10z8vjag6ke6\HpHwDiag.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: HpHwDiag.exe
Problem Signature 02: 1.8.0.0
Problem Signature 03: 61675ca9
Problem Signature 04: Microsoft.Web.WebView2.Core
Problem Signature 05: 1.0.961.33
Problem Signature 06: 612893e6
Problem Signature 07: 10
Problem Signature 08: 0
Problem Signature 09: System.InvalidCastException
OS Version: 10.0.19044.2.0.0.768.101
Locale ID: 4105
Additional Information 1: 8637
Additional Information 2: 8637d431440397b88a6a551eab859575
Additional Information 3: 50ba
Additional Information 4: 50baa869faa0200739ed8cb7a693aa21

Extra information about the problem
Bucket ID: 46c6461090440131b1d1c03d8fb7223b (1284018739413983803)

[Prométhée]

if you try older ?

HP PC Hardware Diagnostics Windows

1.6.7.0 Rev.A

83.8 MB

Oct 6, 2020

Download

[Revi-Vice]

Downloaded it though it did nothing as it told me a newer version was already installed. I assume I'd have to uninstall the current version before downgrading.

However, it seemed that the automated scans work now and the thing itself works fine (exiting oddly enough causes the error) so... I think it fixed itself?

[Prométhée]

So , if it works then leave it
Yes, you should have uninstalled the old version first..
I had a time when we could do whatever we wanted
But now, no, there is newer, so no install possible for many programs/drivers