How do I play Blu-rays on my desktop?

[DowJones]

This computer (HP ENVY Phoenix 810 PC Series) has a drive for DVDs and Blu-rays, but I can't figure out how to play the latter. I've scoured through online posts that say my computer might have a preloaded media software, but I can't find one. I've also tried playing Blu-rays using VLC, but that didn't work either. I even followed steps to install extra drivers to VLC, but that didn't work.

Since my computer has a Blu-ray drive, I would expect to be able to use it without purchasing additional software, but am I wrong? What steps can I follow to play a Blu-ray?

[Paul_Tikkanen · Accepted solution]

Hi:

What is the product number of your PC?

Use this guide to find that information...please do not post the serial number.

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

Most HP PC's don't come with Blue Ray drives.

This media player software is on the HP ENVY Phoenix 810-200 PC Series' support page, and it should support playing Blu-Ray disks if your PC has a Blu-Ray drive.

Cyberlink Power Media Player Software

14.0.1.5418 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72140.exe

[DowJones]

Thanks for your reply! The product number is J6N61AV#ABA. My drive has the Blu-ray Disc logo on it among the compact disc, DVD, and RW logos.

Thank you for pointing me in the direction of the software. I have downloaded it, and my Blu-ray is playing!

[Paul_Tikkanen]

You're very welcome.

The product number you posted indicates that your PC is a configured to order (CTO) model, and the parts list shows a couple of  options for optical drives--one of them being a Blu-Ray drive.

HP PartSurfer