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‎08-01-2023 03:29 PM

HP Recommended
Product: HP ENVY Desktop - TE01-0150xt CTO
Operating System: Microsoft Windows 11

How do I remove a an HP driver update that will not install HP USB 11/08/2018 38.8.1937.18312 Error 0x80070103 Win 11 Officejet Pro 8730.

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1 person had the same question
2 REPLIES 2

‎08-01-2023 04:43 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see this discussion at the link below.

 

You may have to click on 'Retry' in Windows update several times after you hide the update on W11 and restart the PC.

 

Solved: What is this "Hewlett-Packard - USB - 6/1/2018 12:00:00 AM -... - HP Support Community - 834...

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‎08-04-2023 10:34 AM

HP Recommended

Thanks Paul. I have tried your solution many times and in many different variations over the last couple of days with no luck. HP doing something is the solution. But I guess they just don't care. Thanks again for you attempt. 

Jake

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