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‎05-09-2021 11:42 AM

HP Recommended
Product: Example: Pavilion 590-p0109 Mini Tower Desktop
Operating System: Microsoft Windows 10 (64-bit)

My computer is slow and changes information I record in a spreadsheet application.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2021 05:55 AM

HP Recommended

Doesn't your PC have "HP Support Assistant" (HPSA) installed? If so there is a diagnostic module included. If not then find out if HPSA is supported by your PC model and, if it is, then install it and run it.

View solution in original post

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2 REPLIES 2

‎05-12-2021 06:14 AM - edited ‎05-12-2021 06:14 AM

HP Recommended

@Mgjptj

 


Welcome to HP Support Community


I would like to help

 

To check the Hardware Functionality please run an Extensive System test

 

- Shut down the Computer completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎05-13-2021 05:55 AM

HP Recommended

Doesn't your PC have "HP Support Assistant" (HPSA) installed? If so there is a diagnostic module included. If not then find out if HPSA is supported by your PC model and, if it is, then install it and run it.

Was this reply helpful? Yes No
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