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- How fix problem where typing a 'u' or 'y', via keyboard, cau...

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05-19-2020 01:14 PM
How fix problem where typing a 'u' or 'y', via keyboard, causes typed text to highlight and delete?
While entering text in Word, email, numbers,characters or writing this explanation, when a 'u' or 'y' is typed the following happens:
1. Immediately, the typing stops.
2. Trying to continue the very next character causes all of the previous text, etc. to get highlighted.
3. After that happens, typing the very next anything, even 'Enter', clears the window of text, etc.
4. I can do a 'right-click' and pick 'undo', which restores the text.
5. After that, I can continue typing until I enter the next 'u' or 'y' and, I think, other vowels...not sure though.
05-19-2020 03:36 PM
The specs for this model PC indicate it came out in 2013 -- and if you are still using the same keyboard that came with it, my guess is that the keyboard is failing.
You would need to plug in a different keyboard to see if that makes a difference.
I am a volunteer and I do not work for, nor represent, HP
05-22-2020 07:02 AM
WAWood,
I was hoping that it was an 'HP' caused problem and fixable by a software patch or something.
The problem existed from the beginning of my purchasing the pc, new. I tolerated the problem,
but thought I'd give the HP forum experts an opportunity to tell me how to eliminate the problem.
Guess no one else had the problem. So, I'll buy a new keyboard, a wireless one, and see if that
solves the problem. I'll report the results, after that.
Thank you for you response.
Punice
05-23-2020 08:12 AM
Wiireless keyboards cost a lot more than wired --as I've seen the latter on sale locally for under $10 USD. IF you just want to see if a different keyboard will work, I would spend the least amount of money and get a wired one.
But, it's your money -- it's your choice.
I am a volunteer and I do not work for, nor represent, HP