How to remove a PC that I no longer own from HP Support Assistant

[shieldwolf46]

I'm trying to remove the above listed product, which I no longer own, from the HP Support Assistant but can't figure out how to do that.  It recognized that I no longer had a printer and gave me the option to delete it, why won't it do the same with the Pc?

[Dragon-Fur]

@shieldwolf46 

Normally, this method works...

Open HP Support Assistant.

Depending on the type of HP Support Assistant you have installed,

Try / Consider

HP Support Assistant Application (Version 9.6.x and newer)

Open HP Support Assistant

If you have not done so, Sign into the application

In the upper right corner, Click on your Account name icon

Open View Profile

Peruse the list

Click the X in Blue Circle in the last column of the device information

For those reading...

For the "software" version of HPSA that is installed in Programs and Features

Open HP Support Assistant

If you have not done so, Sign into the HP Support Assistant

Click on your Account icon (people icon with your name under the icon)

Peruse the list

Click "Edit this device" > Click "Remove this Device" >> Save

What if?

Could be as simple as uninstalling / reinstalling the HPSA software / application.

Restart the computer after the uninstall step and before you install a fresh copy of HPSA from its website.

OR

Could work to log into your HP Account and remove the stubborn device from the Dashboard.

HP Account - Login / Dashboard

Note:  Log into your HP Account if / when you need central access to your device information, including the ability to update your personal  information.

Open the main HP Account website,

Click and sign into your HP Account,

Click on your account name (upper right)

Switch to your Dashboard

Device(s) listed in rows.

Click the X in Blue Circle in the last column of the device information

Example

HP_Account_Dashboard_1

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Information

HP Support Personal Dashboard Resource Guide