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tommypc
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How to reset the start up password for HP Envy 23-o014 all in one

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Envy 23-o014 all in one
Microsoft Windows 10 (64-bit)

I was recently scammed by someone pretending to be Microsoft. They put a password on my computer so I can not use it without contacting them for the passwor. Can someone help me reset this password so my computer will funtion again. I would love to call these guys back and tell them how easy it was to get past their criminal password. Thank you for your time.

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REO51ST
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@tommypc

 

https://support.hp.com/us-en/document/c04742289

 

Scrool down to this part.

 

Performing a push-button reset through Windows Recovery Environment

 

REO

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tommypc
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This is not a Windows 10 password. This is a Start Up BIOS password that they have entered.

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REO51ST
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@tommypc

 

Yes I realize that they put the SysKey password on it.

 

SYSKEY PASSWORD SCAM

You need to do a full restore or fall back to a date before they put the password on it.

 

REO

 

 

 

 

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tommypc
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Here is the window we get.

 

Here is the window we get.Here is the window we get.

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wb2001
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@tommypc,

Some articles refer to this situation,  and recommend removing the cmos battery for 20-30 min.

https://support.hp.com/us-en/document/c04320394

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HP Envy 8 5010 Tablet
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REO51ST
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tommypc
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The password jumper is what I am trying to find.

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