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- How to reset the start up password for HP Envy 23-o014 all i...

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02-19-2018 11:05 AM
I was recently scammed by someone pretending to be Microsoft. They put a password on my computer so I can not use it without contacting them for the passwor. Can someone help me reset this password so my computer will funtion again. I would love to call these guys back and tell them how easy it was to get past their criminal password. Thank you for your time.
02-19-2018 11:27 AM
https://support.hp.com/us-en/document/c04742289
Scrool down to this part.
Performing a push-button reset through Windows Recovery Environment
REO
02-20-2018 11:43 AM
Some articles refer to this situation, and recommend removing the cmos battery for 20-30 min.
https://support.hp.com/us-en/document/c04320394
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
02-20-2018 11:55 AM
https://h20574.www2.hp.com/results.htm?SID=6879108&MEID=31E24038-7C27-4F42-895C-58FBAF867830
https://h20574.www2.hp.com/results.htm?SID=6879108&MEID=B0B25E80-4DC9-4D85-9DB5-A7CD6B449AC0
You could try the CMOS/Password jumpers???
REO