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‎02-19-2018 11:05 AM

HP Recommended
Product: Envy 23-o014 all in one
Operating System: Microsoft Windows 10 (64-bit)

I was recently scammed by someone pretending to be Microsoft. They put a password on my computer so I can not use it without contacting them for the passwor. Can someone help me reset this password so my computer will funtion again. I would love to call these guys back and tell them how easy it was to get past their criminal password. Thank you for your time.

1 person had the same question
7 REPLIES 7

‎02-19-2018 11:27 AM

HP Recommended

@tommypc

 

https://support.hp.com/us-en/document/c04742289

 

Scrool down to this part.

 

Performing a push-button reset through Windows Recovery Environment

 

REO

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‎02-19-2018 11:46 AM

HP Recommended

This is not a Windows 10 password. This is a Start Up BIOS password that they have entered.

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‎02-19-2018 12:02 PM

HP Recommended

@tommypc

 

Yes I realize that they put the SysKey password on it.

 

SYSKEY PASSWORD SCAM

You need to do a full restore or fall back to a date before they put the password on it.

 

REO

 

 

 

 

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‎02-19-2018 01:14 PM

HP Recommended

Here is the window we get.

 

Here is the window we get.Here is the window we get.

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‎02-20-2018 11:43 AM

HP Recommended

@tommypc,

Some articles refer to this situation,  and recommend removing the cmos battery for 20-30 min.

https://support.hp.com/us-en/document/c04320394

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HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎02-20-2018 11:55 AM

HP Recommended

@tommypc

 

https://h20574.www2.hp.com/results.htm?SID=6879108&MEID=31E24038-7C27-4F42-895C-58FBAF867830

 

https://h20574.www2.hp.com/results.htm?SID=6879108&MEID=B0B25E80-4DC9-4D85-9DB5-A7CD6B449AC0

 

You could try the CMOS/Password jumpers???

 

REO

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‎02-20-2018 11:57 AM

HP Recommended

The password jumper is what I am trying to find.

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