Hp Smart app (lock settings)

[Due00]

Hi 

Hoc can I lock the settings in the scanner mode? 

I want to print in 4x6in. and i want to scann in series. but every time I press 'add' I have to re set the 4x6in. 

thanks 
_Due00

[sandytechy20]

@Due00

Welcome to the HP support community.

This seems to be an issue with the HP Smart app, uninstall and reinstall the HP Smart app to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install HP Smart app.

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.