-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Software and How To Questions
- Hp pavilion 21 touchscreen all-in-1 not turning on

Create an account on the HP Community to personalize your profile and ask a question
06-05-2018 04:34 PM
06-06-2018 02:48 PM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.
I recommend you follow the steps in the below article and check if it helps.
If you continue to face the issue, I recommend you contact HP phone support as it may be a hardware issue.
Here is how you can get in touch with the phone support.
- Click on this link – https://hp.care/2moMFSc
- Click on “Continue as guest”.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on “Show Options”.
- Fill the web-form. A case number and phone number will now populate for you.
You can try performing a reset on the printer to bypass the error message. I am sending a private message with instructions. Please check the mailbox icon at the top-right corner of this screen to access your mailbox.
Those steps should do the trick, let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
06-06-2018 04:24 PM
06-07-2018 03:23 PM
It is great to have you back and your patience is greatly appreciated.
As you have mentioned that the issue persists even after following all the troubleshooting steps. It looks like a hardware issue.
I recommend you get the computer check with a local tech or you can contact phone support to get the computer fixed.
Please post your results, as I will be looking forward to hearing from you.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Good day!
The_Fossette
I am an HP Employee
06-07-2018 08:22 PM
06-08-2018 10:49 AM
Perfect, I am really glad to hear that!
If any other questions arise, please feel free to write back to me.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Good day! Take care 🙂
Cheers!
The_Fossette
I am an HP Employee