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‎07-19-2025 03:42 AM

HP Recommended
Operating System: Microsoft Windows 11

My HP support assistant has stopped working. I tried reinstalling, but it is still not working. What to do?

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1 REPLY 1

‎07-22-2025 05:31 AM

HP Recommended

@Mouli123, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

If your HP Support Assistant has stopped working even after reinstalling, here are some steps you can follow to resolve the issue:

Uninstall HP Support Assistant Completely

  • Press Windows + R, type appwiz.cpl, and press Enter.
  • Find HP Support Assistant in the list, right-click it, and choose Uninstall.
  • Also uninstall HP Support Solutions Framework if listed.

Restart Your PC

  • After uninstalling, restart your computer to clear any residual files.

Download the Latest Version

  • Visit the official HP Support Assistant download page:
    HP Support Assistant | HP® Support
  • Click Download HP Support Assistant, then run the installer and follow the prompts.

Run as Administrator

  • After installation, right-click the HP Support Assistant shortcut and select Run as administrator.

Check for Windows Updates

  • Go to Settings > Windows Update and install any pending updates.
  • Restart your PC again after updates.

Temporarily Disable Antivirus/Firewall

  • Sometimes third-party antivirus software can block HP Support Assistant. Try disabling it temporarily and see if the app launches. 

>HP PCs - Using HP Support Assistant (Windows) | HP® Support
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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