Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

I can get my computer to come on

HP Recommended

I have entered serial number and product number 3 times it says it is incorrect. The computer will not come on at all. I need help. Can someone please 

Level 16
Level 16
33,801 32,923 3,070 7,576
Message 2 of 2
Flag Post
HP Recommended


You've given us no detailed information to work with. 


At least provide the model number and the OS version it is running.


I don't understand the comments about entering serial and model numbers -- those are not used to login.  So, what are you trying to do that requires that information?

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation