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Mondo4545
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I get a black screen with a cursor when I start my computer windows 7

HP Recommended
H8 1040
Microsoft Windows 7 (64-bit)

My computer worked fine yesterday. Today I started it up and it showed the windows start up and everything seemed normal. When it was done all that was there was a black screen with the cursor, which I am able to move. 

I have tried restarting it, and the same problem happens.

I tried running it in safe mode and using the built in repair and it said that it could not access a file crucial to windows (I don't know which one). I tried it again and it doesn't work, all it says is that the repair tool is offline.

I tried restoring it to older configurations ( one from 4/20/19 and two from 4/16/19) which at both dates the computer worked fine. All three had errors saying they couldn't retrieve a file all three stating different files. 

I checked the BIOS and it says there is no problem connecting to the hard drive.

When I try to restart it it promts a disc check and when I let it proceed it says It can't access the disk and then it continues to the black screen.

This is the first time anything like this has happened.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Mondo4545,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-pavilion-hpe-h8-1000-desktop-pc-series/5080764/model/5110030...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,592
Message 2 of 2
Flag Post
HP Recommended

@Mondo4545,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-pavilion-hpe-h8-1000-desktop-pc-series/5080764/model/5110030...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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