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girlwithquestio
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I get error message: youcam6_webcam_camera_video_exe

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Microsoft Windows 10 (64-bit)

When I boot up I get the message: youcam6_webcam_camera_video_exe

I get this message every time I boot up.  I am concerned that I won't be able to use my camera for an online doctors appointment.  I hope someone can help me.

3 REPLIES 3
praveen196
HP Support Agent
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@girlwithquestio Welcome to HP Community!

 

I understand that you are getting error youcam6_webcam_camera_video_exe message.

 

Do not worry. I will try to fix the issue.

 

you can find a most recent version of webcam here

 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71830.exe

 

I hope this will fix your problem

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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girlwithquestio
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I uninstalled my web cam 6 and use the link you gave me and reinstalled.  It didn't fix the problem.  I can't make or receive calls and I continue to get the same error message.  Any other suggestions? 

Thanks

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praveen196
HP Support Agent
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@girlwithquestio

 

I understand your concerns.

 

I would suggest you perform the system reset and check.

 

Have a nice day!!

 

 

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