I get error message: youcam6_webcam_camera_video_exe

[girlwithquestio]

When I boot up I get the message: youcam6_webcam_camera_video_exe

I get this message every time I boot up.  I am concerned that I won't be able to use my camera for an online doctors appointment.  I hope someone can help me.

[praveen196]

@girlwithquestio Welcome to HP Community!

I understand that you are getting error youcam6_webcam_camera_video_exe message.

Do not worry. I will try to fix the issue.

you can find a most recent version of webcam here

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71830.exe

I hope this will fix your problem

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[girlwithquestio]

I uninstalled my web cam 6 and use the link you gave me and reinstalled.  It didn't fix the problem.  I can't make or receive calls and I continue to get the same error message.  Any other suggestions? 

Thanks

[praveen196]

@girlwithquestio

I understand your concerns.

I would suggest you perform the system reset and check.

Have a nice day!!