I have to uninstall and re-install drivers everyday for a USB port device

[syd0715]

I have to use a check scanner machine for work. It plugs into my computer via usb port and has a power cord. 

When I first started using it with my new computer (just purchased this about 20 days ago) it was working fine up until last week, I have to uninstall the drive and re-install it, which means plugging it in and out every day. 

My co-worker who had the machine before me, did not have to reinstall the driver all the time.

I do turn my computer off every day when I leave, I am not sure this has anything to do with it. 

Thank you

[Prométhée]

Hello
you can give the exact model of the computer, and of the scanner?
Where exactly does the device driver come from?
", I have to uninstall the drive and re-install it, which means plugging it in and out every day."
what exactly happens when you restart the computer and want to use it?

[syd0715]

Sorry, I am not the best with information, where do I need to find the exact model of my computer to give you?

It's a business scanner, so it's a driver from regions one pass website. The scanner model is Digital Check - CheXpress CX30.

To use the scanner, I have to log in one regions one pass then start a deposit. When I have to re-install and install the driver, it pops up like  bottom picture I included. 

[Prométhée]

Sorry, I don't quite understand ..
Looks like you have a problem but with the internet the scanner can be used online.!?
I'm afraid I can't help you, because my English is too bad

Try all the same to see with the support service of the scanner precisely

Otherwise, I hope another user can help you out, I don't want to waste your time for nothing

For computer model :

To find it follow this

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

and for a laptop:

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

[syd0715]

Thank you for trying 🙂