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- I have to uninstall and re-install drivers everyday for a US...

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04-21-2021 07:58 AM
I have to use a check scanner machine for work. It plugs into my computer via usb port and has a power cord.
When I first started using it with my new computer (just purchased this about 20 days ago) it was working fine up until last week, I have to uninstall the drive and re-install it, which means plugging it in and out every day.
My co-worker who had the machine before me, did not have to reinstall the driver all the time.
I do turn my computer off every day when I leave, I am not sure this has anything to do with it.
Thank you
04-21-2021 09:46 AM
Hello
you can give the exact model of the computer, and of the scanner?
Where exactly does the device driver come from?
", I have to uninstall the drive and re-install it, which means plugging it in and out every day."
what exactly happens when you restart the computer and want to use it?
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04-21-2021 10:16 AM - edited 04-21-2021 11:55 AM
Sorry, I am not the best with information, where do I need to find the exact model of my computer to give you?
It's a business scanner, so it's a driver from regions one pass website. The scanner model is Digital Check - CheXpress CX30.
To use the scanner, I have to log in one regions one pass then start a deposit. When I have to re-install and install the driver, it pops up like bottom picture I included.
04-21-2021 11:45 AM
Sorry, I don't quite understand ..
Looks like you have a problem but with the internet the scanner can be used online.!?
I'm afraid I can't help you, because my English is too bad
Try all the same to see with the support service of the scanner precisely
Otherwise, I hope another user can help you out, I don't want to waste your time for nothing
For computer model :
To find it follow this
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop:
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
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Windows 11 22h2 inside , user
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