I’m able to open my pc windows 10. Got HPSF Report.exe now all I have is a blank screen.

[caslaw63]

I got this strange message that basically said hpSf report.EXE.  Now I only have a blue screen unable to do anything except move the cursor around.
prior to that had a box Hp.exe unable to run

Can you please help thank you

[Raj_05]

Hi @caslaw63,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Pavilion p6680t CTO Desktop PC is experiencing a serious software issue, potentially related to HP Support Framework (HPSF) or a corrupted system file. Let's try a few steps to resolve this.

Restart Your PC in Safe Mode

1. Turn off your computer by holding the power button for about 10 seconds.
2. Turn it back on and as soon as it starts, press F8 repeatedly (or Shift + F8 for newer systems) to access Advanced Startup Options.
3. If you see the Advanced Options menu, select Safe Mode with Networking and press Enter.
4. Once in Safe Mode, uninstall HP Support Assistant if it's causing issues:
   • Press Windows + R, type appwiz.cpl, and hit Enter.
   • Find HP Support Assistant, right-click, and select Uninstall.

Perform a System Restore

If Safe Mode is not working or the issue persists, try a System Restore:

1. Restart the PC and enter Advanced Startup Options:
   • If Windows doesn’t boot normally, turn the PC on and off three times (force shutdown by holding the power button).
   • On the third boot, Windows should enter Recovery Mode.
2. Click on Advanced Options > System Restore.
3. Choose a restore point from before the issue started and follow the prompts.

Run Automatic Repair

If System Restore doesn't work:

1. Boot into Advanced Startup Options (as mentioned earlier).
2. Select Troubleshoot > Advanced Options > Startup Repair.
3. Let Windows attempt to repair itself.

Check for Corrupt System Files

If you can boot into Safe Mode or a Command Prompt:

1. Press Windows + X, then select Command Prompt (Admin).
2. Type the following command and press Enter:

sfc /scannow
 

1. Wait for the scan to complete and follow any instructions.

Reinstall Windows (Last Resort)

If none of the above steps work, you may need to reinstall Windows 10 using a USB bootable media.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Raj_05

HP Support 

[DylanKatz]

Sounds like your system might be infected with malware, possibly related to fapello or similar threats. Try booting into Safe Mode and running a malware scan to clean it up and restore functionality.