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RED195711
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Message 1 of 3
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I’m the administrator on this computer and I forgot my password

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I locked myself out of my computer and I’m the administrator on it so how do I change my password from here?? When I try to change it it says needs a usb or something and I don’t have that

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y2ken
Level 9
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Message 2 of 3
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HP Recommended

Hopefully you are using your Microsoft Account to log into Windows

 

Reset Microsoft Account Password Online

Since Windows 8, most people are now using a Microsoft account for logging into Windows. When you forgot your Microsoft account password, just use another computer to visit the Windows Live password reset page on the Microsoft website, and you can reset the password online. This method requires you to have access to the alternate email account or phone number you provided when signing up the Microsoft account. It's easier than resetting local account password.

Forgot Microsoft account password

 

 

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WAWood
Level 16
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Message 3 of 3
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HP Recommended

@RED195711 

The USB stick it is asking for is a Password Reset stick -- and you have to have already created that PRIOR to any password issue. Now is too late.

 

As to resetting it, unless as @y2ken indicates, you are using an MSN login, you can't.

 

And, if you are using a Local password, we can not help you. 


According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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