I'm trying to preform a factory reset on my HP 17-CN1053CL, I downloaded the HP cloud recovery tool

[FC59]

I'm trying to preform a factory reset on my HP 17-CN1053CL, I downloaded the HP cloud recovery tool and it keeps saying to run as administrator, I did that and it takes me to Microsoft store and it says the same thing.  I Checked my product key and it said it was compatible . Please help!

[Max3Aj]

@FC59, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

It sounds like you're encountering a loop where the HP Cloud Recovery Tool keeps redirecting you to the Microsoft Store, even when you run it as an administrator. Let's walk through the correct steps to resolve this issue and successfully perform a factory reset on your HP 17-CN1053CL.

Step-by-Step: Use HP Cloud Recovery Tool Properly

Uninstall Previous Installations (if any):

• Go to Settings > Apps > Installed Apps.
• Search for HP Cloud Recovery Tool and uninstall it if already installed.

Download the Latest Version:

• Visit the official HP support page: HP Cloud Recovery Tool Download.
  HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

Run as Administrator:

• After downloading, right-click on the .exe file and select "Run as administrator".
• If prompted with "Do you want to allow this app to make changes?", click Yes.

Create Recovery Media:

• Insert a blank USB drive (at least 32 GB).
• Follow the on-screen instructions to create the recovery media.
• If you're using a different PC to create the recovery media, check the box “I need to enter the Product ID for my HP system” and enter your HP 17-CN1053CL's product ID (found on the bottom of the laptop).

Boot from USB to Reset:

• Insert the USB into your HP 17-CN1053CL.
• Restart the PC and press Esc repeatedly, then F9 to select the USB drive as the boot device.
• Follow the prompts to perform a factory reset.

If the Tool Still Opens Microsoft Store

This usually happens if the Microsoft Store version is being launched instead of the standalone .exe. To fix this:

• Avoid launching from Start Menu or Search.
• Always launch the tool from the downloaded .exe file using right-click > Run as administrator.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support