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Daniel106
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Message 1 of 8
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I need help with an hp producer

HP Recommended
Mouse Gaming m100
Microsoft Windows 7 (32-bit)

Good morning, I have a problem with the hp product that I just bought, its name is m100 gaming mouse and it is connected, I tried to connect it to the USB input of my compaq computer, but it says that the device is not recognized and I try to turn it off and change the USB input but nothing works and I do not know if a driver is needed if someone can help me, I would greatly appreciate it since we do not know what to put on the board of this send my computer is compaq and my operating system is windows 7 last (32 bits)

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Fanordi
Level 12
996 991 108 193
Message 2 of 8
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Hello, normally Windows 7 don't need any driver for use an USB mouse.. Can you use an other USB devices in this PC??

 

It is a plug and play mouse, so Windows need automatically install drivers when you plug your mouse. You can if you need check updates with Windows Update. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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Daniel106
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can other devices be used through usb and I don't know what to do in the network option that I use just leave protocol 4 marked, can that be why?2019-12-13_20.37.00.png

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Fanordi
Level 12
996 991 108 193
Message 4 of 8
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If you can go to Internet, it is not that. If you can't you can try to accept Internet Protocol v6. 

Have you tried to check updates via Windows Update?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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Daniel106
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If I am trying to update Windows but my Windows trial is not activated, will the same work? and I wanted to say thank you very much because you are very kind fanordi
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Fanordi
Level 12
996 991 108 193
Message 6 of 8
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Why your Windows is not activated? When are you installed Windows?? After Windows installation you have 30 days for activate Windows. It is your original software you need to have your activation key at the bottom on your PC. 

If your have an original system you can use Windows Update. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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Daniel106
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I already tried to activate windows and nothing but when I check to see the USB entries I get this error on the Windows mouse I stopped this device because it reported problems. (Code 43)

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Fanordi
Level 12
996 991 108 193
Message 8 of 8
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Strange if your mouse work in other computer.. You can check updates. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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