• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY All-in-One - 32-a0014530
Microsoft Windows 10 (64-bit)

How do I disable Software and Drivers or stop it from popping up several times a day? I've downloaded or dismissed updates and I've tried adjusting the update settings. The status is up-to-date but it still pops up several times a day and disrupts what I'm doing. Is there a way to disable it?

 

Screenshot 2021-04-04 030026.pngScreenshot of pop-upScreenshot of pop-up

5 REPLIES 5
HP Recommended

Hello
did you try the options off, disable ?

https://support.hp.com/us-en/document/c03467905

Change update schedule and notifications settings

Set preferences for when to check for software updates and how HP Support Assistant notifies you when updates or messages are available.
 
 HP Support Assistant settings


Also see this

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Window-of-update-Software-amp-D...

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

HP Support Assistant settings looks different for me but I just disabled display pop-ups, hopefully that works! Will update you.

 

Strangely, the only HP Support Assistant tasks that appear on my Task Scheduler are Warranty Checks... I tried both HP folders! I reconfigured the Warranty Check tasks to Windows 10 but that didn't resolve the issue.

 

Thanks so much for the advice!

 

HP Support Assistant settingsHP Support Assistant settings

Task SchedulerTask Scheduler

HP Recommended

Update, it didn't work! Thank you though

HP Recommended

Update! I tried changing the compatibility from Task Manager since I couldn't from task scheduler..

 

Screenshot 2021-04-04 233843.png

HP Recommended

personally I had uninstalled it because it is of no use to me
I have to do a test to see
which version do you have?

[edit]

I'm experimenting!

Version: 9.7.238.0
First image, it seems to me that you did not set it like this:
But it takes me a while to see what's up with something
Under settings updates simply "off"

support assis 2021-04-03 121459.png

if i click update
It automatically turns on
I turned off and closed

hp support assis 2021-04-05 090944.png

support assis.gif

 

@quezaclar  in your manager i can see two line for hp support, you have looked at both
Your images are quite small since you place several of them, so difficult to see!

[edit]

after a few days he reactivated himself. What I haven't tested yet is simply disabling everything in scheduled tasks for hpsupport. I advise to use the report option "give your opinion" and explain this problem. And for the moment the best if you don't want to be bothered if the indicated options are not enough, to simply uninstall it

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.