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- INTELPTTEKRecertification.exe in Event Log

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12-07-2017 05:52 AM
Every start of windows the following error is in the event viewer:
Name der fehlerhaften Anwendung: IntelPTTEKRecertification.exe, Version: 1.45.447.1, Zeitstempel: 0x58b05d51
Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.16299.64, Zeitstempel: 0x493793ea
Ausnahmecode: 0xc0000374
Fehleroffset: 0x00000000000f87bb
ID des fehlerhaften Prozesses: 0x2158
Startzeit der fehlerhaften Anwendung: 0x01d369f30499b15e
Pfad der fehlerhaften Anwendung: C:\Program Files\Intel\iCLS Client\IntelPTTEKRecertification.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: 803fdb8c-a140-4000-a532-29ba7b31824f
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Have tips?
No others problem with the PC.
Thank you in advance.
12-08-2017 12:01 PM
Hi @CRL_2,
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that the computer is core dumping.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- What is the exact model of your computer?
- What is the operating system you are using?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee