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Michael_Sang Student
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Install - Realtek Audio Console- on a Windows 10 (64-bit)desktop.

HP Pavillian
Microsoft Windows 10 (64-bit)

I'm attempting to install the  "Realtek Audio Console" on my  HP Windows 10 (64-bit)desktop.   The Realtek web site is not the easiest to read so I loaded  3 different audio drivers That would cover me.  The drivers were accepted by my PC.  Now I want to load the "Realtek Audio Console" so I can adjust the base and environmentals sounds to the songs being played.  It appears that I needed to load the drivers prior to loading the control panel.  I'm unable to get the user interface app to load from the Microsoft store  https://www.microsoft.com/en-us/p/realtek-audio-control/9p2b8mcsvpln?activetab=pivot:overviewtab.  I've read where a lot of people have this problem but generally appears there is no resolution that I could find.  Help, please.

 

Thank you in advance

Michael

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HP Recommended

Install - Realtek Audio Console- on a Windows 10 (64-bit)desktop.

@Michael_Sang

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Meanwhile, let's uninstall all the Realtek Audio drivers from the computer. 

  1. Open the Start menu.
  2. Click Settings.
  3. Click System on the Settings menu.
  4. Select Apps & features from the left pane. ...
  5. Select a Realtek app to uninstall.
  6. Click the Uninstall button that appears. Next step will let know once I have product information. 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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