Installing HP photo creations

[joesnova]

Who can help me with having trouble installing HP Photo Creations program?

[joesnova]

I have used the program (HP Photo Creations) for years. Then it lock up so I down loaded a new program but after the down load it only open up with a blank page and nothing else. I have had my computer checked for bugs and proformas and the computer experts still can not get it to load. What can I do? HP Pavilion 570-P056, Window 10 - 4 bit, I7-7700 processor. Any help?

[joesnova]

Where is the solution?

[Raj1788]

@joesnova

Thank you for joining the HP Community

Could you please help me with the exact model name or the product number of the printer?

Note: HP photo creations are a part of Full Feature Software and Driver.

Keep me posted.

Have a great day!

Cheers:)

[RocketLife]

Hi Joe.

Uninstalling and reinstalling HP Photo Creations should fix the error. Here are step-by-step directions for Windows 10:

1. Check Your Internet Connection

• If you’re accessing the Internet from a business or office network, please be sure that the network or firewall allows access to the HP Photo Creations software.
• Check your computer’s clock to be sure the date and time are set correctly.

2. Uninstall and Reinstall HP Photo Creations

Step A: Uninstall HP Photo Creations

1. Click on Start
2. Click on Control Panel
3. Click on Add or remove programs
4. From the program list, select and remove HP Photo Creations 

Step B: Download and reinstall HP Photo Creations

1. Go to www.hp.com/go/hppc 
2. Click the Download button. Depending on your browser, you can choose to run or save the program. Choose Run if available. (If you chose Save instead, double-click the downloaded file.)
3. Follow the onscreen instructions to reinstall HP Photo Creations.

Step C: Open HP Photo Creations 

• Open HP Photo Creations by double-clicking the desktop shortcut, and confirm that it is working. If not, try restarting your computer.

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Our support team is always happy to help. You can reach them at hpphotocreations@hp.com. 

Thank you for using HP Photo Creations,

RocketLife