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‎02-27-2020 01:08 PM

HP Recommended
Product: S430c
Operating System: Microsoft Windows 10 (64-bit)

Hello Community,

 

just registered myself as I am having some issues with my new 43 inch ultra wide monitor with the integrated WIndows Hello Camera. 

According to the HP website, I have installed the drivers for the monitor and the camera. 

Unfortunaltely my PC cannot find any compatible camera  in order to operate the windows hello function. And hionestly I have have no idea how to install this. The camera does not even show up in the device manager after installation of the drivers. 

The monitor is hooked up to my PC via DIsplayport cabel. I also have a USB C from the monitor to the PC. 

3 people had the same question
1 REPLY 1

‎02-27-2020 02:03 PM

HP Recommended

@Gerbel 

 

From its specs

 

   https://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=5FW74AA&opt=&sel=DEF

 

It ONLY has  1080p integrated FHD with dual microphones webcam. You need a webcam which supports 3D or IR to be able to use Hello facial recognition feature

 

Regards.

BH
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