• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-03-2025 01:44 AM

HP Recommended
Product: HP Notebook - 15-f271wm (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I have tried uninstalling hpsa several times with no luck.  After Ive attempted the uninstall process, Im only able to find it if I type hpsa in the search bar.  Otherwise I cant locate it.  Its obviously not completely uninstalled.  And if I try to reinstall, i get a message that a newer version is already installed.  The program will now close.  Whats my next step?

1 REPLY 1

‎07-02-2025 02:54 PM

HP Recommended

Hi @MsAndy1,

Welcome to the HP Support Community!

 

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so here's the solution to your query. We hope it helps you and everyone viewing this post 😊

 

It sounds like you're dealing with a stubborn or incomplete uninstall of HP Support Assistant (HPSA) on your HP Notebook - 15-f271wm running Windows 10 (64-bit). This is a known issue, and HP has provided a method for a "complete cleanup" to fully remove HPSA and its companion software.

✅ Steps to Completely Uninstall HP Support Assistant:

  1. Uninstall via Control Panel (if not already done):
    • Go to Control Panel > Programs > Programs and Features.
    • Uninstall HP Support Assistant and HP Support Solutions Framework if listed.

  2. Delete Remaining Files:
    • Press Win + R, type %ProgramFiles(x86)%, and press Enter.
    • Delete the HP Support Assistant folder if it exists.
    • Also, check %ProgramData% and %AppData% for any HP-related folders.

  3. Clean the Registry (Advanced):
    • Open regedit (Windows + R → type regedit).
    • Search for HP Support Assistant and delete related keys only if you're comfortable editing the registry.
    • Backup your registry first: File > Export.

  4. Reboot your system.

  5. Reinstall the latest version:

 

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

 

Thanks for being part of the HP Community!

 

VikramTheGreat

HP Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.