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Keyboard Issue

HP Recommended
HP 8100 Elite
Microsoft Windows 10 (64-bit)

I'm not sure if this is the right area to post this, but I'm trying anyway.


We bought this PC for our youngest children to use, we've had it for 6 months now with no issues. Until now.


The keyboard doesn't want to work properly, it won't type at all and I have no idea how to fix it. We've tried several keyboards (a few we are using on our own PCs and are known to work), we've uninstalled drivers, and even went as far as to completely reset the pc. Nothing is working.


We know the pc is registering the keyboard because on the sign in screen, if you hit enter, the incorrect password prompt will come up, as well as the caps and num locks lighting up and turning off if you press those buttons. We added a second keyboard(with and without the first still plugged in), but that wont function properly either, we could type long enough to log in(only with the first one plugged in too), but then it stopped as well. We also made sure the language and keyboard settings where correct. Sticky keys is off too.


I'm so lost as what to do from here. We've spent hours trying to fix this so far and any help would be appreciated!

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Message 2 of 2
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HP Recommended

Hi there Shikkie! I have some things you should look-up or try.
Make sure to try these things.

Re-Install Windows 10.
Switching/Buy a new keybaord.
Re-Install drivers.
Get a check-up if there is any hard ware error.

*We bought this PC for our youngest children to use, we've had it for 6 months now with no issues. Until now.*

You child may have caused the problem. If they have hit the keyboard or anything like that. That may be the problem and because I don't think that it has happend with all these keyboards you have replaced. My personal thaut is that it may be some error or corruption in the driver. Look at the keyboard to see the manufacturer and typing into google *(BRAND NAME) (KEYBOARD MODEL) driver.* That is so much I can help with. Hope this will help.

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