Keyboard driver

[OliviaBPS]

I was in need of clearing storage on my PC and accidentally offloaded the driver for my keyboard. I am not able to update, uninstall or disable the driver. I can not use my keyboard only the mouse. What can I do or where can I find the software to install and use my keyboard on the desktop

[Garp_senchau · Accepted solution]

@OliviaBPS, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you accidentally removed the driver for your keyboard and can no longer use it, here's a step-by-step guide to help you resolve the issue:

Check Device Manager:

• Right-click on the Start button and select Device Manager.
• Under Keyboards, if you see a yellow warning icon, this indicates a driver issue.
• Right-click the keyboard entry and select Update driver. Choose Search automatically for updated driver software. If your keyboard is not listed, move to the next step.

HP Support Assistant:

• If you have an HP computer, you may use the HP Support Assistant to check for any available updates for your keyboard driver:
  • Go to Start > All Programs > HP > HP Support Assistant.
  • Open HP Support Assistant and click the Updates tab to check for available drivers and updates.

Use an External Keyboard:

• Connect an external keyboard if possible via USB, which might install basic drivers automatically and allow you to perform driver recovery actions.

Reinstall Using Recovery Manager:

• If you have HP Recovery Manager installed:
  • Go to Start > All Programs > PC Help & Tools > Recovery Manager.
  • Choose Advanced options > Reinstall hardware drivers, and select the keyboard driver to reinstall.

Windows Update:

• Open Settings > Update & Security > Windows Update.
• Check for updates. Sometimes missing drivers are provided through Windows Update.

Reboot Your Computer:

• Sometimes a simple restart can force the system to re-detect hardware and install the necessary drivers.

Also, you may refer to this guide: HP Notebook PCs - Keyboard troubleshooting (Windows) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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