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‎01-03-2021 07:58 AM

HP Recommended
Product: ENVY 360
Operating System: Microsoft Windows 10 (64-bit)

I have envy 360 laptop keyboard, touch pad and some other features. I visited nearby hp service center. they were unable to solve the issue.  

2 REPLIES 2

‎01-03-2021 08:05 AM

HP Recommended

FYI

you  posted to desktop with x360  laptop,  ( have one , gave to son) my comment is for next line.

making answers late or wrong, ( I can not see what is connected to any PC)

no x360 has  portable keyboard, it is built in...

if is internal keyboard failure) (use $10 walmart usb keyboard to keep going. , keep one handy  in your kit at all times)

go to HP.com

tell HP your service tag

and land on your very own support page, click drives and load them all . (for w10 ) or use the assistant app to do that.

 

no PC told just  x360 of vast sub-models.

NO warranty answers by me.
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‎01-03-2021 08:33 AM

HP Recommended

Thanks for replying, I updated all drives. Keyboard and TouchPad works when I turn on my desktop and stops working when welcome page pops up. Hp service technician said me there is  OS problem. He installed new OS and keyboard and mouse works for 10 minutes after that they won't work. 

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