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‎10-05-2024 08:00 AM

HP Recommended
Product: HP Pavilion x360 15.6 inch 2-in-1 Laptop PC 15-er0000 (23T75AV)
Operating System: Microsoft Windows 11

I have notebook HP Pavilion x360 Convertible 15-er0xxx. Today the keyboard stopped working for no reason. Everything else works, the screen is like in tablet mode. What can be done about it?

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1 REPLY 1

‎10-05-2024 08:33 AM

HP Recommended

Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

 

If the keyboard fails during diagnostics then a hardware problem

Click here to check warranty
and
Click here for world-wide contact info

Let me know what you find.

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