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Dhanny21
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Message 1 of 2
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Keyboard

HP Recommended
Pavilion ×360
Microsoft Windows 10 (64-bit)
  • My keyboard has been acting funny, first the Q key stopped working, then the shift key and the capslock key, later the A and Z key stopped working, followed by a bunch of other keys, if I try typing most times it's only it's shifted character that displays, like the capital letter or it's alternate symbol, have tried many options and now frustrated, please what do I do ?
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WAWood
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Message 2 of 2
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HP Recommended

@Dhanny21 

First off, you posted this in the DESKTOPS section -- but the Pavilion x360s are laptops.  So, is this actually a laptop?

 

Second, unlike external keyboards, the ones on laptops are not made to be rugged, but instead, to be light. Thus, if you get five years out of a laptop keyboard, you're doing very well.

 

Individual keys are generally not replaceable, but if the keys are not broken, then the issue is more likely with the membrane underneath the keyboard and that has to be replaced as a unit.

Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Should only be an hour's work or less.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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